- Delivery Timelines
Upon confirmation of payment your item will be delivered outside Dhaka city within 5 business days. Inside Dhaka city within 2 days. (Monday - Friday 8 am - 5 pm).
- What are the Shipping Charges?
Delivery charge 50 taka for inside Dhaka Metro City & 100 taka for Outside Dhaka Metro City ( ঢাকা সিটির বাহিরে ডেলিভারি চার্জ অগ্রিম পরিশোধ করতে হবে )
- Will somebody contact me before delivering the package to my location?
Our delivery person will contact you to confirm your exact location.
- Does Fingla deliver outside Dhaka?
Fingla delivers across Bangladesh.
- My order is delayed. What should I do?
We are sorry that your order is delayed. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team under [email protected] or live chat (9 am - 9.30 pm every day, except for on public holidays).
- My payment was processed successfully but I didn't get any order confirmation. What should I do?
Please get in touch with us so we can look into the matter. You can reach our team 24/7 under [email protected] or you can call us under +8801642602734. (9 am - 9.30 pm every day, except for on public holidays).
- How can I track my order?
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under "my order" on your desired order. You can reach our team under [email protected] or live chat (9 am - 9.30 pm every day, except for on public holidays).
- Can I change my shipping address after I have placed my order?
Unfortunately, your shipping address cannot be changed after your order has been placed.
However, you may cancel the order and re-order with right address.
- Can I accept the package after checking the content inside it?
You cannot open the packages before taking the delivery. You will have to pay for the package and take the delivery. If there are any issues with the product, you will need to log in to your customer account and create the return by yourself or you can reach us on Live Chat during 9 am to 9:30 pm (except holidays).
We will be happy to assist you.
- How do I cancel my order?
If your order is under Pre-shipped status and your order is eligible for cancellation, "Cancel Button" will indicate on your desired order that you wish to cancel.
- Click on "My Account" and click on "My Orders" in the drop-down
- Once you see your order, click the "Cancel" Button
- Fill out the cancellation request form
- Choose the item(s) you need to cancel
- Make sure you read and agree with the cancellation policy
- Select your cancellation reason
- Click on "Submit".
You can also reach our Customer Services team 24/7 under [email protected] or you can call us under +8801911992138 (9 am - 9:30 pm).
If your order is already on its way to you or if you have already received your order, you may be able to return your product.
- I haven't received the invoice for my order.
A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team under [email protected] or live chat (9 am - 9.30 pm every day, except on public holidays).
- Do I need an account to shop on Fingla?
Having a Fingla account helps us to make your shopping experience fast, secure and convenient. You can create your own Fingla account or simply use your Facebook login.
- How do I pay on Fingla?
We have the following payment methods through which you can make a payment:
- Cash on Delivery (easy and simple at your doorstep)
- Credit/Debit Card
- Rocket ( মার্চেন্ট নাম্বার- 016426027345 )
- Bkash ( মার্চেন্ট নাম্বার- 01642602734 )